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Returns
The consumer has the right to withdraw from this agreement within 14 days from the date of receipt of the shipment without giving any reason. An exception applies to products personalized according to the buyer’s specifications (see point 3, Article 38 of the Consumer Rights Act).
To exercise the right of withdrawal, please send a clear statement of withdrawal from the agreement either electronically to: store@wonderaffair.com or by traditional mail to: Wonder Affair, ul. Zasłuczańska 4 lok. 9, 55-010 Żerniki Wrocławskie, Poland. You may use the withdrawal form template provided below, but this is not obligatory.
In the event of withdrawal from this agreement, we will refund the purchase price and delivery costs no later than 14 days from the date of submitting the withdrawal statement. Refunds will be made using the same payment methods as those used in the original transaction, unless the consumer requests a different method. In any case, the consumer bears no fees in connection with the refund.
The condition for the refund is the return of the goods, submission of the withdrawal statement, and inclusion of the receipt with the returned goods.
Goods should be sent to: Wonder Affair, ul. Zasłuczańska 4/9, 55-010 Żerniki Wrocławskie, Poland immediately, no later than 14 days from the day on which the withdrawal from this agreement took place. The cost of return shipping is borne by the consumer. The return shipment should include the return form provided below.
The consumer is only responsible for any diminished value of the goods resulting from handling them in a way other than what is necessary to establish their nature, characteristics, and functioning.
Explanation: “In order to determine the nature, characteristics, and functioning of the goods, the consumer should handle and examine the goods only in the same manner as they could in a physical store. For example, the consumer may try on clothing but should not wear it”
[Recital 47 of Directive 2011/83/EU]..
Exchanges
To exchange a product, please submit the withdrawal form with the note “EXCHANGE” along with information about the product being returned and the product you wish to receive instead (model, color, size). If the cost of the new product exceeds the cost of the item being exchanged, the customer is required to pay the difference, specifying the payment method (bank transfer to the store account or cash on delivery) via the form or email. If the cost of the new product is lower than the cost of the returned item, we will refund the price difference within 14 days of the customer receiving the new product, using the same payment method that was used for the original order.
The customer bears the cost of returning the item to be exchanged, while the seller covers the cost of shipping the new product.
Personalized products are not eligible for exchange.
Complaints
To submit a complaint regarding a product, please complete and send the form provided below. Complaints are processed within 14 days from the date the returned product is received. The cost of shipping the product for complaint purposes is borne by the customer.